Vendasta

Increase lead capture and conversion with AI-assisted web chat

Help your local business clients capture and convert more leads, faster. Vendasta’s AI-assisted web chat lead capture and communication hub centralizes follow-up ready leads from multiple sources in one place. Your clients can quickly connect with new leads to provide a winning customer experience.

Try Vendasta for free. No credit card required.

Automate lead capture with AI-assisted web chat.

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Take the conversation offline by responding with SMS messaging.

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Respond to enquiries from Google Search, Maps, and Facebook Messenger.

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Collaborate with your team to provide great customer communication.

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Send and receive emails, and respond to Instagram DMs.

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Automate lead capture with AI-assisted web chat

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Let your clients make a great first impression by responding rapidly to new leads.

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Provide custom knowledge about your client’s business to expand the widget’s conversational capacity.

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Ensure contact details are collected and logged in an included CRM your clients can use.

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Deliver follow-up ready leads to your clients.

Discover more powerful AI features

Capture and convert more leads in less time

Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in through your website, SMS, Facebook, and Google Search and Maps right from Inbox in Business App. Soon Instagram DMs will be delivered to Inbox too.

Make a great first impression with rapid response times

Don’t leave new leads hanging. Local businesses can count on the AI-assisted web chat to keep communication lines open during the dinner rush, the daily school run, or after hours. AI-assisted web chat lead capture greets website visitors immediately and sends their contact information for follow up. Add custom knowledge to expand the web chat widget’s ability to answer questions about a business’ hours, services, and more.

Expand engagement with SMS

With an average open rate of 98%, SMS is a surefire way to catch the attention of your audience. Get more conversations started, and keep them flowing post-purchase to turn new sales into repeat business with nearly unlimited* SMS messaging from a local texting number (US and Canada).

*Some carriers limit the number of sent messages per day to 2000-3000.

Increase ROI on lead generation expenditures

Invest in SEO and ad campaigns to attract more leads with confidence. Messages from SMS and Google Search and Maps arrive right in Inbox, ready for follow up. For enquiries coming through a business’ website, AI-powered web chat lead capture guarantees prompt responses and collects contact information to help acquire new customers. With a consistent, efficient lead management process in place, businesses can invest in attracting new clientele with confidence in a return on their investment.

Improve the customer experience through teamwork

Don’t send business into the arms of your competitors by responding too slowly. Manage all communication from a shared inbox where your whole team can work together to quickly connect with new leads. Collaborate on customer acquisition, sales, and support communication to provide a winning customer experience.

Grow your clients business with
a suite of Vendasta solutions

Provide an all-in-one solution

Support every aspect of local business growth with five AI-assisted tools.

Build online
visibility

Products to connect with prospects everywhere they search.

Drive and optimize conversions

We make it easy to connect with new customers every step of their journey.

Automated reporting and insights

Powerful reporting that empowers your business to sell more.

FAQs

How does the AI-assisted web chat lead capture work?

A: When you’re hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster. AI-assisted web chat will reply for you, with simple conversational behaviour designed to get a name and mobile phone number, capturing the lead for your team to follow up with later. Additional context can be provided to enable the web chat to answer basic questions around operating hours and products/services provided. AI-assisted web chat widget can be installed on a website, to engage with and capture lead contact info from visitors to the site.

What kinds of websites are supported by web chat?

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How much does the chatbot know about the business? Can it answer questions?

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If we install the Inbox Pro chat on a client's website, will it be only the AI agent answering customers, or will real agents talk to customers?

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What countries can use SMS messaging in Inbox Pro?

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